Shipping
Orders are processed for delivery on weekdays only (Monday through Friday, excluding public holidays). Zeke Skincare ships all orders from New Zealand via New Zealand Post. This extensive delivery network is supported by one of the largest transport fleets in New Zealand. Delivery lead times will be based on location. Delivery areas further away from Auckland, will result in longer lead times.
Zeke Skincare does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
All orders require a signature upon delivery. If you are not there to sign for your order, New Zealand Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, New Zealand Post will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, Click Frenzy and Boxing Day.
Delivery Addresses
To ensure that there are no mistakes with addresses and to check that our fulfilled orders have all the correct details, we use a system that verifies your address using your postcode.
Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders
Christmas and New Year Delivery Cut-Off Dates
Christmas Delivery Cut-off:
The last parcel dispatch for orders to be delivered before Christmas will be on 18th December 2024. To qualify for this dispatch, please ensure that your orders are placed by 17th December 2024, 11:59 pm (NZST). While we strive to make every effort to deliver your parcels before Christmas, we regret to inform you that we cannot guarantee delivery before the holiday due to potential postal delays during this busy season.
However, we can assure you that all orders placed by the cut-off time on 17th December will be dispatched on 18th December 2024.
New Year Delivery Cut-off:
Orders placed between 19th December 2024 and 6th January 2025 will be dispatched on 7th January 2025. Please take this into consideration when placing orders during this period, as there may be a delay in the dispatch and delivery of your items.
Import Duties
All prices on our site are displayed or converted in New Zealand Dollars (NZD), and will be charged in New Zealand Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
Delivery Fee
You will receive a shipping confirmation when your item has been processed.
New Zealand Est. Delivery (5-7 days after dispatch*)
- Orders $50+: Free
- Orders of $49.99 or less: $9.99
Australia Est. Delivery (7-14 days after dispatch*)
- All Orders : $15.00
**Australian orders exceeding $999.99 may be subject to international duties and customs charges. International orders of any value may be subject to international duties and customs charges.**
Rest of World Est. Delivery (7-14 days after dispatch*)
- All Orders : $35.00
**All orders exceeding $999.99 may be subject to international duties and customs charges. International orders of any value may be subject to international duties and customs charges.**
Please note: During online promotions or sale events delivery may take longer than usual.
*PO Box delivery is unavailable.
**Dispatch can take up to 4 days from date order is placed
All postage is in NZD unless otherwise stated.